Our ready to go boxes are exactly what they say on the tin - ready to go!! They are just waiting for your thoughtful message to be sent to the recipient. If you have something special in mind, please check out our make your own box to let your creativity run wild!

Not all boxes are the same (and neither are letterboxes!) Most of our mini and letterbox gift boxes can be posted but some of the luxury boxes included larger items which would mean they would not fit through a letterbox. Also, if you choose a signed delivery service, this cannot be posted without a signature (even if it would fit!)

Never fear! These details will be included in the purchase email but we don’t include these in the gift themselves so if you do ship to the recipient, they won’t get this (and we won’t tell!)

We sure do! And we get through so many pens! We love reading and writing all your lovely messages and it feels good to spread so much love!

We don’t offer gift cards at the moment but we are confident you will be able to find something suitable in our ready to go or make your own box section!

We try to allow a 2hr window for any order amendments, but we move quick here so this cannot be guaranteed.

Should you wish to make any amendments to your order (such as change gift messages, change a shipping address, cancel your order, or request a refund) these changes must be requested within 2hrs of you placing your order on the website.

Please email hello@lovelylittleboxshop.com quoting your order number and the full information to request an order amendment and we will do our best to help.

When we have shipped your orders you will be sent a despatch confirmation email, these can sometimes be go into your spam or junk folders. If you are unable to find a confirmation email please drop us an email and we can get this sorted for this for you

Once an item is shipped its outside of our control but please let us know so we can look into  this for you. For 48 tracked shipping, we can investigate missing items, after 14 working days from the dispatch date. It is therefore classed as lost and then a replacement or a refund can be sent. For 24 tracked, if the order is not received after 7 working days from the dispatch date, it is classed as lost and then either a replacement  or a refund can be sent

If you have not collected an order from the Royal Mail Depot and we receive your order back due to the non-collection, there will be an additional postage charge to send your order back out to you.

If you have received delivery confirmation but you have not received your order please contact us at hello@lovelylittleboxshop.com and let us know, so that we can carry out an investigation. Please note,  Royal Mail cannot investigate after 10 days from the specified delivery date.

If for any reason there is something missing from your gift box, please get in contact by email and we will get this sorted as soon as possible. We  follow a very strict packing process but we are human and in the event that an item is missing or damaged please contact us within 28 days of delivery, so that we can put this right for you.

Whilst we want everything to arrive as lovely as we send it, occasionally things do get damaged in the postage process. If your items arrive damaged, please email us at hello@lovelylittleboxshop.com with some pictures and as much information as possible, so we can get a replacement sent.

If you would like to change the shipping address, please send us an email as soon as possible (within 30 minutes) to let us know. If you have received a dispatch confirmation email then we have already fulfilled your order and will be unable to change the address. If the address is incorrect and the order has been processed and dispatched, we will have to wait for the order to be returned to us by Royal Mail, then we will be in touch to get it shipped back out to the correct address. There will be an additional postage charge to send the box out a second time. We can not be held responsible if the address entered is incorrect.

If you would like your box delivered on a special day please let us know in the ‘Gift Message’ box when you place your order. Although we cannot guarantee the exact delivery date we will do our very best to make sure that it is as close to your chosen date as possible!

Send to me to hand over in person: If you are placing an order and you want the order to be delivered to you first, so that you can hand the gift over to the lucky recipient, please select - Send to me to hand over in person - We then ship your amazing gift in extra packaging so that you can hand it over with no address labels or tape on it.

Send directly to the recipient: If you are placing an order and you want the order sent straight to the recipient, please select - Send directly to the recipient - this means the gift is sent without extra packaging, straight to their door!

By selecting the correct option, you can help reduce the amount of packaging waste generated and contribute to a healthier environment.

Build Your Own TreatBoxes & Ready-To-Go TreatBoxes

All orders will be dispatched within 3 working days

We strive to ensure your order arrives within the estimated delivery times. However, please be aware that factors beyond our control, such as Royal Mail strikes, Bank Holidays, and Christmas delays, may affect delivery.

Please note, the delivery times provided are approximate and not guaranteed.


Shipping Options:

Royal Mail 48  Tracked | Free | 2-3 Days Delivery

While 95% of deliveries arrive within 48hrs, it may take longer. For guaranteed delivery, choose Special Delivery or tracked 24hrs for a cheaper 1 day service.

Royal Mail 24 Tracked | Free | 1-2 Days Delivery

While 95% of deliveries arrive the next day, it may take longer. For guaranteed delivery, choose Special Delivery.


Royal Mail Special Delivery | £8.50 | Guaranteed Next Day

Guaranteed delivery before 1pm, Monday to Saturday. Requires a signature.

Royal Mail 24 Tracked (Sunday Delivery)

Royal Mail now offers Sunday delivery for Tracked 24 orders, but this is not guaranteed. Some postcodes are excluded from Sunday delivery

Important Notes:

Special Delivery: Guaranteed delivery by 1pm the next working day. Exceptions apply to some addresses.

24 Tracked: This is not a guaranteed service. While we do everything we can to ensure delivery, factors beyond our control may affect this. For guaranteed delivery, please choose Special Delivery.

Holiday Periods: Orders placed during Bank Holidays will be dispatched the next working day. Royal Mail do not deliver on Bank Holidays.

International Shipping

At this time we do not offer international shipping, please watch this space for future exciting updates!

You can exchange your gift within our exchange policy which is 28 days. If 28 days have gone by since your purchase, we are unable to offer you a refund or exchange.

We can definitely replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email